Be Pain Free Global


Welcome To Be Pain Free Global’s Support Page!

At Be Pain Free Global, we understand everyone’s needs are unique and we are dedicated to help you take control of your well-being. Whether you have questions about your account, your order status, or any of our products, we are here to assist you where possible.

You can reach out to us via phone, chat, email or submit an enquiry below.  

Support phone and chat are available from 9am-9pm EST, our lines do often get busy so we encourage you to submit a form with your query, we will aim to get back to you the same or next day. Or look at the Frequently Asked Question’s section below (FAQ’s section

click here To request a replacement or refund

(Forms submitted after hours, will be replied to during the next business day.)

connect with us


Support Form - Page

talk to us

connect with us

If you have an immediate need to speak with our customer support team click the chat button in the bottom right corner of your screen.

Chat support is available
Mon – Fri 9:00 AM and 9:00 PM Eastern
Sat: 9:00 AM – 5:00 PM Eastern



You can use either your username or email you used to register your account.

Go to log-in screen and click the ‘forgot your password’ link.

You can find your tracking number in your account – Go to my account > Orders and select the order you are looking for. The tracking will be in the order if it has been shipped. You should also have an email from that would have the Tracking Number

Please see our Doctor Recommendation Page.

Another method is to fill in the form directly on MedCard Now:
Use this coupon code ‘medcardnow’ upon checkout to get five dollars off.

Once you have finished the process you will receive an email from them with attachments. One of them is a PDF attachment of your physician statement. Please email that or forward the email including all attachments to [email protected]. Our support team will apply it to your account.

For further assistance contact patient services on our main number.

For new accounts use our Registration Form to upload your documents..

If you’re a current member needing to update your documents, go to your account page. At the bottom of the page you will see upload my documents button.

If you have issues uploading your documents, please contact support via email and we can manually update your account.

You can find your unique affiliate link by going to “My Account”, navigate to the “Affiliate Area”. Your link will be under affiliate URL.

Payout for store credit will be issued by the 5th of the month.

Cash payout will be sent by the 15th of the month.

Yes, you can, to request changes in payment methods you will need to contact our support team via our main number or by email.

If you have store credit it will show on the checkout page – You have $$ as store credit, would you like you apply it to this order? Click Apply.

We have regular sales and promotions throughout each month. Make sure you’re subscribed to our email mailing list, SMS and our Facebook Group.
If you’d like to sign up to our Mailing list, scroll to the bottom of any page and submit your email address.

Facebook Group:

Be on the lookout for our sales banner at the top of the site on sales days..

Go to My account > Orders and click ‘cancel order’. If you need further assistance, please contact support via phone or email.

If you have ‘not paid’ then contact support for assistance.
If you ‘have paid’ then a new order will need to be placed and the old order cancelled, please contact support.

Our team is always happy to help and provide product guidance, however we are not medical practitioners and do not offer medical support. For medical support contact your healthcare provider.

Free shipping on orders over $199
Standard shipping cost is $15

Yes, you can. The package needs to be in your name and just make sure to enter the address you want it shipped to.

We do not offer overnight shipping currently.

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Are You Over 21?

The content behind this door is restricted. You must be 21 or have a valid California Doctor Recommendation for Medical Cannabis to view these products.