Featured Products
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1000MG CBD GUMMY BEARS – HTC
$25.00
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INFUSED PET CBD OIL
$45.00
CBD PRODUCTS
$25.00
$45.00
We have a 10-business day replacement policy, which means you have 10 business days to inform us that the product is defective or damaged, or a product is missing from the order received.
To be eligible for a replacement, you will need to fill out and submit our ‘Product Replacement Form’. You must include images of the defective product (if applicable).
We will contact you via email within 3 business days of receiving your ‘Product Replacement Form’ to inform you whether your request has been approved or not and confirm the value of the replacement.
The replacement will be in the form of either mailing you the replacement product or issuing a full or partial refund in the form of a store credit. If you have purchased the product on a sale or discount, and we decide to refund fully, you will be issued a refund with the amount paid, and not the value of the product pre discount.
The decision to replace or refund for a defective/missing product is completely at the company’s discretion and will be assessed case by case.
If you submit the form on a Saturday or Sunday or on a national holiday, the 3 business days referenced above will start on the following business day.
If you have not heard from us after 3 business days, please email [email protected]
If the product is not in stock at the time of replacement or when store credit is issued, we ask that you please wait until product is in stock or purchase a comparable item.
Once orders are shipped, the delivery of the package is out of our control, but we will still do our best endeavour to assist with any lost/missing orders. The replacement is assessed case by case and it is completely at our discretion.
In the unfortunate situation that an order is lost or missing, we have a 10-business day waiting period from the expected time of delivery, before any decision is made on the replacement. This will allow time for an investigation to be conducted as to why the package is lost or missing, and a decision to be made on whether the order will be replaced or not. From experience, we have seen packages being delivered late or ‘showing up’ within the 10 business days.
If your order is lost or missing, you must fill out and submit our ‘Product Replacement Form’. After 10 business days have passed and you have not received your order, you will receive an email confirming our decision. If a decision is made to replace your order, you will be required to change your delivery name and address for future orders. By changing the address, we all avoid the inconvenience of having another lost or missing order.
The replacement will be in the form of store credit for the amount paid for the order to be replaced. If you have made the order on a sale or discount, you will be issued store credit with the amount paid, and not the value of the order pre-discount. If any of the products in your order is not in stock at the time of replacement or when store credit is issued, we ask that you please wait until product is in stock or purchase a comparable item.
If the original order is delivered after we have issued the store credit, then you must ‘Return To Sender’. The RTS address will be emailed to you by the support team.
If you have not heard from us after the 10 business days have passed, please email [email protected]
Our refund/return policy lasts 10 days from date of delivery.
If 10 days have passed since your delivery, unfortunately we can’t offer any refund or exchange.
If it is within 10 days since you received your order, you have a postage stamped package and you wish to return any item(s), that item must be unused, in the same condition that you received it and must also be in its original packaging.
Several types of goods are exempt from being returned due to safety and health concerns..
We cannot accept returns of perishable, personal health and/or body care products. Additionally, we may add non-refundable/returnable items at our discretion.
Products on our site that are not perishable are accessories. All other products are perishable and cannot be returned.
To complete your return of non-perishable items we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. At this time, we will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 45 days.
If you haven’t received a refund yet, please check your bank or credit card account thoroughly. If nothing has posted, contact the financial institution directly, as time varies for processing and officially posting the refund.
If you’ve done all of this and you still have not received your refund after 45 days, please contact us at [email protected].
We only replace items if they are defective or damaged.
If we accept an item for exchange, we will replace it for the same item unless that item is no longer available. If the product is not available, we will replace it with a comparable item.
To initiate an exchange or refund, send an email to [email protected].
Include photo documentation of the defective or damaged product along with your order number and order date.
We will contact you within 3 business days of receiving your exchange request for damaged or defective products. If you send your product exchange email on a Saturday or Sunday, the 3 business days referenced above will start on the following Monday.
Depending on where you live, the time it will take for your exchanged product to reach you may vary depending on delivery company policies, pandemics, natural disasters, or acts of God.
