Discreet Shipping Save 15% on your first order with WELCOME at Checkout No Med Card Required
Discreet Shipping Save 15% on your first order with WELCOME at Checkout No Med Card Required
Returns

Returns

Returns, Refunds & Exchanges

We will contact you via email within 3 business days of receiving your Refund Request submission to inform you whether your request has been approved or not and confirm the value of the replacement.

If you have not heard from us after 3 business days, please email [email protected]

Eligibility
You have 10 days from delivery to request a return, refund, or exchange.
Items must be:
- Unused
- In the same condition you received them
- In their original packaging
- Accompanied by proof of purchase (order number)

Not Eligible:
- Perishable items
- Any other item marked as non-returnable

Refunds:
- If your return is approved after inspection, we’ll email you to confirm.
- Refunds will go back to your original payment method within 5-7 days

Haven’t received your refund?
- Check your bank or credit card account
- Contact your payment provider
- Still need assistance? Email us at [email protected]

Exchanges
- We only offer exchanges for items that are damaged or defective.


To request an exchange:
- Email us with your order number, order date, and photos of the issue